CP-COMMERCE SUPPORT

  • Magento website hosting
  • Unlimited bandwidth
  • Dedicated server with maintenance
  • Maintain and update Magento version and framework
  • CP-Commerce data sync from Counterpoint to Magento
  • Order and Credit Card sync to Counterpoint

 

CP-COMMERCE SUPPORT HOURS

CP-Commerce Support Hours
  • Weekdays: Monday - Friday 9:00 AM - 6:00 PM
Emergency - Site Down Support
  • Weekdays: Monday - Friday 6:00 pm - Midnight EST
  • Weekends: 9:00 am - 11:00 pm EST

 

 

  • CP-Commerce Email and Wiki Support

    Supporting and Instructing the customer how to
    Edit their site themselves
    Configure their Counterpoint data to sync to the new site
  • What CP-Commerce Support Does NOT cover (time is billable)

    Editing or making content changes including Slider Show
    Layout, CSS, and Graphical Changes
    Data Entry or Import
    Editing or Making Configuration Changes
    Live Training (Sessions > 5 min) after the go live
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